FAQ

No, all fabric used is printed with GANKA illustrations. I draw each illustration and I create the pattern designs. That is why GANKA is so special and unique. First, I draw the sketches and illustrations, and then I prepare them for digital printing on a fabric. (Digital prints are durable, so you can safely wash them.) Next, I do embroidery. I looove doing it neatly and precisely, and I like to think of every detail. The final step is sewing. Not my favorite part of the process but it feels great to finish it. I really enjoy seeing the final product I have made from scratch.

The items with embroidery are unique. Illustrations can be repeated, but not the embroidery, so if you buy a GANKA purse, wallet, or a t-shirt, you will have something very special that nobody else has. T-shirts are screen printed by me. I have not perfected the technique, so the print is often not fully transferred to the fabric. But that is part of the beauty of this technique. ;) Besides the unique items, I also create limited collections of accessories such as scarfs and hats. These products need to be pre-ordered and their production takes five business days.

It is! The embroidery on each item is fastened and it is completely secured from falling out. However, please be gentle with your embroidered GANKA items, since the embroidery is very detailed and delicate. If you put your wallet in a purse or a bag, be careful of the sharp objects such as keys or scissors, which can rip off the beads and the threads

Yes, Ganka is currently shipping to Europe, UK, USA, China, Japan & South Korea. Shipping is calculated by weight, no matter where you live. Please consult the Shipping and returns page for all informations.

Not right now but if you want to take a look at my work you can always come and visit me in studio workshop where I work. Be free to write me on Instagram and we will arrange the meeting :)

After placing your order it will take approximately 3-5 working days before your order is shipped, unless it is stated otherwise in the description of the item you ordered, like with a pre-order item. You will receive a notification when your order is on its way to you.

It depends on where you live, but all products are shipped within 1 working day, unless you ordered an item that is pre-order (for e.g scarfs and caps). If you are from Serbia when th epackage is shipped it takes a one day to come to your adress. If you are from another country you will get a tracking number so you can track your package.

Unfortunately, my control over your package ends when I leave it at the post office. There are guidelines for how long your package will most likely take to get to you but these are often inaccurate. It is not uncommon for packages to take from 2 up to 6 weeks to arrive at their destination. It’s almost always closer to the 2 week mark than the 6 week mark, but sometimes delays happen along the way, so please keep this in mind when you place your order.

Sometimes packages get temporarily lost or delayed, so it could still turnout ok. If it’s been 6 weeks or more since your order was shipped out and it still hasn’t made it to you, please sent me a message at ana_bozovic92@yahoo.com and we’ll get to the bottom of it.

I do hope that your are very happy with what you receive. If you are not then please get in touch immediately. Please note, postage cannot be refunded and you will have to pay for the return postage. If you notice that your order is damaged, please do not accept the package and contact me straight away. Alternatively please photograph the damaged packaging, or send it back to me so I can see what went wrong.